Refund policy

At Whisker House, your satisfaction matters to us. If for any reason you’re not happy with your purchase, we make returns and exchanges simple and stress-free. Please review our policy below to ensure a smooth return process.

1. Eligibility for Returns

You may return most items within 14 days from the date of delivery.
Items must be unused, in their original packaging, and in the same condition as when received.
We do not accept returns for personalized, customized, or final sale items.

2. Non-Returnable Items

For health and hygiene reasons, the following items are not eligible for return:

Pet beds and bedding
Grooming tools
Customized or personalized products
Gift cards

3. How to Return an Item

To initiate a return, please follow these steps:

Contact our customer support team at support@whiskerhouse.store.
Provide your order number and details of the item you wish to return.
We will provide you with a return shipping label and instructions.
Once we receive the returned item, we will process your refund or exchange.

4. Refund Process

Refunds will be issued to your original payment method.
Please allow 5–7 business days for your refund to appear in your account.
The cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., damaged or incorrect product).

5. Exchanges

If you’d like to exchange your item for a different size, color, or product:

Please initiate a return first.
Then place a new order for the replacement item you’d like.

6. Defective or Damaged Items

If you receive a damaged or defective item:

Please contact us within 7 days of receiving your order.
We will arrange for a replacement or issue a full refund, including shipping costs.

7. Shipping Costs

Shipping costs are non-refundable, unless the return is due to an error on our part.

If you have any questions or need assistance, our friendly team is always here to help at support@whiskerhouse.store. 🐾