Shipping policy
Last Updated: Aug 16, 2025
At Whiskerhouse, we are committed to delivering your pet essentials reliably and efficiently. Please read our shipping policy carefully before making a purchase.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your Order Confirmation Email.
Please note: You will only receive an Order Confirmation Email after completing your purchase.
Currently, we do not send automatic shipping or tracking emails.
If you do not receive your order confirmation within a few minutes of purchase, please check your Spam or Promotions folders. If it’s not there, contact us at support@whiskerhouse.store.
2. Shipping Methods and Delivery Time
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Standard Shipping is offered for all orders.
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Estimated delivery times are 7–14 business days, depending on your location and carrier conditions.
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We do not offer expedited shipping at this time.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout.
4. Shipping Destinations
We currently ship only within the United States.
5. Order Issues
In the rare case of delays or lost packages, please reach out to us at support@whiskerhouse.store with your order number. We’re here to help!